Frequently asked questions
If the answer is not here, the store you bought from can help.
About tracking
Where do I find my tracking code?
It arrives by e-mail when the order is shipped. Before that, you can search with the CPF used at checkout.
I paid and the order has not been shipped yet. What now?
After payment the store picks and packs the order. When it is shipped, the status changes here and you get an e-mail with the code.
The status has not changed for a few days. What should I do?
Steps change as the order moves along, and there can be days with no news. If the delivery time given at checkout has passed, contact the store using the details shown in your order.
I cannot find my order with my CPF. Why?
The search only finds orders with confirmed payment. Check that you typed all 11 digits of the CPF used at checkout. If you have just bought, wait for the payment confirmation.
About payment and data
Can someone who searches my CPF see my data?
The search shows only the first name, the destination city, the items and the order steps. Address, e-mail and phone number are not shown.
I want to exchange, return or cancel. Who do I talk to?
The store you bought from. Its contact details are shown in your order and at the bottom of the e-mails you received.